FREQUENTLY ASKED QUESTIONS

What does BE&SCO Manufacturing do?

Bakery Equipment and Service Company, Inc. is a leading manufacturer of tortilla machines, flat bread machines, tamale machines and tortilla grills.

Who is BE&SCO Manufacturing?

BE&SCO is family owned and operated by Robert Escamilla, son of Elias Escamilla, Jr. Today, BE&SCO Manufacturing develops quality flatbread equipment to produce the highest quality flatbreads in the world.

Where are BE&SCO Manufacturing equipment manufactured?

BE&SCO Manufacturing operates in the city of San Antonio, Texas. All vendor products are manufactured and shipped FOB San Antonio, Texas.

What markets do you serve?

Primarily, BE&SCO Manufacturing focuses on restaurants, grocery chains and convenience stores but has serviced a varying array of customers.

What countries do you have installations in?

BE&SCO Manufacturing has installations in over 27 countries including the United States, Mexico, Canada, Taiwan, and parts of Europe.

Do you provide support and service to international clients?

Absolutely, please contact us for more information.

Do you sell through distributors?

Yes, you may buy from a distributor or directly from BE&SCO. BE&SCO maintains an educated sales force that will assist new and existing buyers on purchases of bakery equipment.

Where do I call to find out about your systems?

Call us at 1-800-683-0928. Si! Hablamos Español!

Why should I buy BE&SCO products?

BE&SCO has been developing superior baking equipment since 1970. Our tortilla machines and tamale machines have been designed for ease of use and we engage customers in ways to improve our products.

How do I determine floor space considerations?

Each product has a downloadable product information sheet which provides the size requirements and other operating information. Call 1-800-683-0928 and let one of our technical advisors assist you in those final decisions.

What are the equipment power requirements?

Each product has a downloadable product information sheet which provides the equipment power requirements and other operating information. For any additional information contact our office at 1-800-683-0928.

Do you offer a warranty on your equipment?

There is a 1 year limited warranty on new equipment. Call for details or read our warranty here.

Who do I contact for support?

Call us at 1-800-683-0928. Si! Hablamos Español! You can also contact us through our website here.

Where can I find more technical information about equipment?

All website users can browse the website and download product information sheets which provide a full product description and requirements.

Below are common problems and remedies for your wedge presses. Please contact us if you do not see a solution to your particular problem.

Your Wedge Press doesn't turn on.

Cause:
A. No power to your machine
B. Machine is not plugged in
C. The Shell is not closed properly.

Solution:
A. Check the branch line circuit breaker.
B. Check to see if your machine is plugged into an electricla outlet.
C. Make sure the safety shell is placed in properly with the black knobs tightened.

The Temperature controller lights up and the press plates heat up. The press motor lights come on, but the press motor will not run..

Cause:
A. The plug harness is not connected.

Solution:
A. Check if the motor plug harness is connected to the female receptacle.

The Top plate is not getting hot.

Cause:
A. The top press plate power harness is disconnected.
B. The Top press plate thermostat is not functioning.

Solution:
A. Get a qualified service company to come out and check it, or contact our Service Department

The Bottom plate is not getting hot.

Cause:
A. The bottom press plate power harness is disconnected.
B. The bottom press plate thermostat is not functioning.

Solution:
A. Get a qualified service company to come out and check it, or contact our Service Department

Below are common problems and remedies for your ovens. Please contact us if you do not see a solution to your particular problem.

Your machine will not run and lights will not work.

Cause:
A. No power to your machine
B. Power fuses are blown.
C. The Shell is not closed properly.

Solution:
A. Check the branch line circuit breaker.
B. Check fuses.

Your machine runs, oven plates are turning, the lights are working, but the oven plates are not heating.

Cause:
A. The oven is not connected properly.
B. Bad thermocouple

Solution:
A. Get a qualified service company to come out and check it, or contact our Service Department

Are you having trouble with your tortilla production? Below are common problems and remedies for your tortilla production. Please contact us if you do not see a solution to your particular problem.

Your Tortilla had broken edges, grainy appearance and some holes.

Cause:
A. Dough is not proofed enough
B. Poor proofing environment
C. Not enough water in your mix.

Solution:
A. Allow for longer proofing time
B. Find a better proofing environment or use a proofing box.
C. Add more water to your mix.

Tortilla size changes from the same batch of dough.

Cause:
A. Your dough balls are not the same weight or shape.

Solution:
A. Your Dough divider/Rounder needs adjusting or your dough was divided unevenly by the operator.

Tortilla size changes from a different batch of dough.

Cause:
A. Your dough is not controlled from batch to batch.

Solution:
A. Check if your dough-mixing is performed correctly.
B. Fix your proofing environment, or use a proofing box
C. Measure your ingredients more carefully.

Your tortilla is not round in shape

Cause:
A. Your dough balls are not round
B. Your dough is too sticky
C. Your press plates need adjusting

Solution:
A. Adjust your rounding machine
B. Check and correct your dough mix. Line your dough ball pan with parchment paper
C. Get a qualified service company to come out and check it, or contact our Service Department

Your tortilla size is too large

Cause:
A. Your dough has been "over-proofed"
B. Wrong dough ball weight
C. Speed is too slow for your temperature setting
D. Your press plates are too close together.

Solution:
A. Reduce your proofing time
B. Check and correct your dough mix
C. Increase your press speed or decrease your temperature setting.
D. Check your press plate adjustment.

Your tortilla crumbles under the press plates

Cause:
A. Your dough is too soft
B. Your press plates are too hot
C. Your press plates are too close together.

Solution:
A. Check your dough mix and reduce the amount of water
B. Lower your press plate temperature
C. Check your press plate adjustment.

Your tortilla folds coming off the press plates

Cause:
A. Your dough is too soft
B. Your press plate temperature is too low
C. There is build up on your bottom press plate.

Solution:
A. Check your dough mix and reduce the amount of water
B. Raise press plate temperature by 10 degrees F (-12 degrees C) until problem is corrected
C. Clean your press plates.

Your tortilla sticks to the top press plate

Cause:
A. Flour Build-up

Solution:
A. Clean your press plates.

Major sticking problem when machine is first used after being stopped for awhile.

Cause:
A. Start-up done wrong
B. Cleaning was not done correctly, or at all.

Solution:
A. Read the Start-up section in your manual
B. Read the cleaning section of your manual.

Part of your tortilla is pressed.

Cause:
A. Press plate temperature is too hot

Solution:
A. Decrease press plate temperature by 5 degrees F (-16 degrees C) until problem is corrected.

Heavy dark buildup on press plates

Cause:
A. Press plates are out of adjustment
b. Your press plates are not cleaned often enough
C. Press plates need to be cleaned.

Below are tips on maintaining your machine for maximum performance.

Check the CAM ROLLERS every 1500 hours of machine operation time and REPLACE them if grooves appear on wheel surface.
REPLACE BTM PLATE BRONZE BUSHINGS every 1500 hours of machine operation time.
Through the CAM ROLLERS GREASE POINT, Grease the CAM ROLLERS twice a week with Part# 911211003 Grease
Grease the CAM ROLLERS WHEEL SURFACE weekly with Part# 911211003 Grease
Through the PLATE PIVOT GREASE POINT, grease the BTM (Plate Bronze Bushings) with Part# 911211003 Grease

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Speak to one of our Manufacturer's Technical Advisors today for any questions you might have regarding our equipment. TOLL FREE 800-683-0928 or 210-734-5124